Help & FAQs

Questions About Delivery

What are your delivery charges?

       We are not charging any taxes for all orders. We are offering free shipping for all products! For more details see Shipping Policy Page.

    How long will delivery take?

         Delivery times vary between 5 and 15 working days. Please check your order confirmation for details about your delivery.
         We are sourced limited and unique products that are not usually found on the high-street. There are often low quantities available but we will always try to restock where possible.

         Regarding COVID-19, we are actively taking direction from health, local and governement authorities. Safety is our highest priority at iMoon Gadget. In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays. Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you!

      Why have I only received part of my order?

           Our items come from a variety of suppliers and locations, therefore they may arrive at different times. 
           If your order has been sent in multiple boxes this can also be separated by the curier.

        Questions About Returns

        Do you offer a guarantee?

             If you are not 100% satisfied with your purchase, you will get a full refund.
        To arrange a return, please contact our Customer Service Team.
             All items must be unused and returned with the original labels and packaging. Please note we don’t refund return costs unless an item is faulty.

          What Methods of Payments do you take?